Given the long silence, there are quite a few topics I’ve been thinking about and discussing with friends and colleagues. You’ll have to check in from time to time to see those discussions translate to a blog.

On the death of blogs and privacy

Blogs have changed since 2006 when this blog started. I don’t know when “peak blog† was, but it seems to be in the past. The audience monopolisers of facebook, twitter, LinkedIn, youtube, Instagram and more have, by turns, elevated and expanded voices, then monetised, controlled and manipulated those same audiences. In some, often ultimate tragic, scenarios, audiences are pushed to extreme views as an inevitable result of revenue-maximising, attention monopolising algorithms.

Brexit and Trump are the two big stories about the role of social media and revenue-maximising, attention-sink algorithms. There are countless more. I found this sobering TED talk about the disconnect between reality and perceptions. The talk uses a small Welsh village as a powerful example to demonstrate the impact of social media and at the same time the lack of transparency that makes these claims difficult to provide and all the more terrifying.

My journey away from the brink

In the last few months I’ve been on a security and privacy journey. Ironically, I harbour suspicions that this journey itself may be the result of the same pressure to extremes that youtube in particular is famed for. But each time as I try to opt out of webs of tracking and analytics cookies and code I am reminded how much tracking and identification is going on in the background and how defenceless almost all internet users are.

Sheepishly, I realise my prior habits of eagerly providing all my contact details and information to google, facebook and LinkedIn for vague, unspecified reasons makes me some of the most naïve out there.  Facebook has been dead to me for several years. Since then, the base of research highlighting facebook’s adverse role in mental health, time-wasting, election meddling and terrorism makes that decision look even better than it feels.

Some unsoliciated privacy advice

If for some reason you are still on facebook, download your data (including contacts and birthdays if that is important) and delete your profile. Then avoid the nagging siren songs for a couple of weeks from facebook to try to entice you back onto the rocks. Your life will be better.

For now, I think I will continue to use Twitter and LinkedIn to post new blogs to reach a greater audience where users have become so used to those being the only places to monitor for anything.

I still watch clips on youtube, but I do so without logging in and with tracker blocking extensions loaded up in full force. I am aggressively migrating away from Gmail (about 90% complete) and now only check Gmail via an email client that doesn’t require me to log in to google. It’s easier than you might think. I hope you too will ditch Gmail, so that my emails to you aren’t also put into the machine for their monetary purposes.

I’ve ditched Chrome and am fortunate to have an iPhone and, generally, Apple seems less utterly compromised on this front.

Whatsapp remains a problem. Facebook owns WhatsApp and collects tonnes of metadata. Download signal and use that and help me slowly wrench the network benefits away from them.

Born again without google trackers

So that’s all background to this technical update on this blog, which is actually the primary purpose of this post. Almost since inception, I have used google analytics to track users and interest on my blog. It’s useful to understand which posts are most useful and interesting. However, I feel I owe you at least as much privacy protection as I’m trying to give myself. As of a couple of days ago, I have removed google analytics from this site and am using a self-hosted tool which keeps your data out of evil hands.

You are very welcome to block this tracker too.

Future blog topics?

I will explore thoughts on privacy (and longevity, and AI and risk and capital and hyper-selection and fairness and more as usual) in coming blogs.

Possibly helpful resources on privacy

Here are some of the resources I’ve discovered and have influenced my thinking and the tools I’m using as widely as possible.

• Firefox with appropriate extensions and add ons (ublock origin, canvas blocker)
• (or if you want to go all out, TOR browser…)
• Book to get you motivated – Ten arguments to delete your social media accounts now by Jaron Lanier
• Podcast for those with long commutes with Sam Harris and Jaron Lanier (author of 10 arguments to delete your social media now)
• Signal messaging app
• If you must keep Gmail, use something like thunderbird email client (open source, free, cross-platform. There are slicker options available too. There are many more private email options compared to Gmail, but I’m not going to recommend one as suitable across a wide range of use cases and individual preferences.

The larger insurance players seem reluctant to enter the market. Why do you think this market has been slow on the uptake? The regulatory barriers to entry certainly don’t appear to be that restrictive so either existing insurance companies are not flexible enough to offer the products required or it’s a poor business decision/larger risk that they’re unwilling to take on. Do you have an opinion on what is causing the low number of microinsurance players in the market?

So here goes. Certainly a far from complete or perfect answer, but a starting point based on my discussions with many people and entities actively interested in pursuing the market over the last few years.

What do we mean by micro insurance in the South African context?

The issue with micro insurance is scale, particularly of distribution and distribution costs. Okay, followed closely by premium collections (and that is about maintaining scale so that you don’t lose insurance policies as quickly as you sell them). These are the two issues that need to be solved for real success for any new micro insurer or a new platform for micro insurance.

Micro insurance and funeral insurance

Whether micro insurance is big in South Africa or not comes down to how one defines “micro insurance†.  There are major life insurance players that have funeral products with modest premiums, below R100 or even R50 per month. So those large insurers (major traditional insurers plus the bancassurers) are operating in this space already, but as “assistance business† as the current licence category is termed.

Under some definitions, South Africa is already one of the largest micro insurance markets in the world. On other measures, there are still plenty of excluded people who could benefit from appropriately priced, appropriate value insurance on a micro scale. I still hope to see viable products with premiums below R10 per month (and not on some misleading bundled basis) or even less on a micro-transaction basis.

These players are less interested in the particulars of a micro insurance licence because they have yet to see a material benefit. Product restrictions and the complexity of an additional licence don’t warrant lower capital since they aren’t actually constrained by regulatory capital but rather by their own view of economic capital.

Distribution innovation

Some of these players have tried innovative products (pre-paid funeral plans, allowing skipping premiums) with low, no or at best moderate success. The bancassurers push heavily into ATM, USSD and call centre sales rather than branch sales because they are lower cost, and sometimes lower risk of anti-selection. Getting life insurance via the banking apps is an easy step (and some have taken it) so probably the view is that a dedicated app just for insurance is unnecessary.  The banking brands (target of popular complaints as they sometimes are) are still generally well trusted.

The traditional insurers have invested in their own distribution channels, more typically broker- or agent-driven, for decades and this has carved them a good, profitable niche. Changing that for revolutionary distribution has risks.

Fraud and anti-selection are key concerns when you have the ability to turn coverage on and off.  I think many insurers are quite nervous about this. I’d love to see someone dedicating a small pot (R25m or something, so significant enough to do something with, but small enough for major players not to declare a national emergency if I doesn’t work) and experiment with something and see how it goes.

Micro insurance for assets

On the non-life side it’s more a definite gap. Acquisition costs, risk selection, differentiated pricing, claims underwriting and fraud risk (very serious fraud risk!) are non-trivial things to overcome.

Underwriting / risk assessment at policy inception is an expensive exercise. Claims stage underwriting can be problematic from a customer experience perspective if the policyholder genuinely expected to be covered and wasn’t (in which case even refund of premiums paid doesn’t help them, and with that the insurer has likely already incurred a loss based on the claims assessment and administration costs).

Credit insurance and micro insurance – but are we doing it right?

Credit insurance is the one area that sidesteps many of these issues. Clearly established need, assessment of ability to pay, distribution and lower fraud. It’s a pit this is also one of the areas that has achieved such a bad reputation (much of it deserved) for charging high premiums and making super profits based on the lack of a good market. It feels like we should be doing better here.

It would be amazing if someone could also consider what sort of loss they’d be prepared to take on a pilot programme to see if our worst fears are realized for asset insurance outside of the credit insurance space.

All the other hot trends

I’m staying close to developments on what I term “hyper selection† and also peer-to-peer insurance.  Some of this may present opportunities to unleash micro insurance from its current constraints.  I haven’t yet seen developments that seem ready for prime time and which solve what I view as the fundamental problems. Hopefully someone is already quietly working on something incredible in this space.

Micro insurance – opportunity for society, opportunity for business or both?

But the real answer to your question is that the supposed huge potential of micro insurance is a little difficult to pin down in pure commercial terms. Most of the success stories of micro insurance in emerging markets and public-private partnerships, NGO programmes etc.  Many of these also fail even with an explicit return on capital requirement.  Solving these issues on acceptable commercial terms for insurers who already have a successful business is a big question mark.

So even with my belief that micro insurance and inclusive financial services is a good thing for society, it’s less clear to me that it’s an easy buck to make for insurers.